Terms of service

1. Overview

These Terms of Service govern your use of the NEOCAO website. Orders placed through our online store are also governed by our Shipping Policy and Refund Policy.

The website is operated by NEOCAO, a company registered in France.

By accessing our website, you agree to these Terms of Service.

2. Company information

Company name	NEOCAO
SIREN	915307003
VAT number	FR13915307003
Registered office	14 RUE BEAU DE ROCHAS, 66330 CABESTANY, France
Email	contact@neocao.shop
Phone	+33 696335793

3. Products and descriptions

We make reasonable efforts to display accurate product descriptions, images, prices, and availability.

Product colours and appearance may differ slightly depending on your screen, device, or display settings.

We reserve the right to correct errors, update information, and change product availability without prior notice.

4. Orders, prices and payments

Orders, prices, payment, delivery, returns, refunds, and warranty are governed by our Shipping Policy and Refund Policy. We accept credit cards, Apple Pay and Google Pay via Stripe.

5. Prohibited uses

You agree not to use our website:

For unlawful purposes
To violate applicable laws or regulations
To interfere with website security or operation
To submit false or misleading information
To attempt unauthorised access to our website or systems

6. Intellectual property

The content of this website, including text, images, graphics, logos, and design elements, is protected by applicable intellectual property laws and may not be reproduced or used without our prior written permission, except where permitted by law.

7. Website availability

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons, or circumstances beyond our reasonable control.

8. Governing law

These Terms of Service are governed by the laws of France, subject to any mandatory consumer protection rights that apply to customers in their country of residence.